Assistance with Written Inquiries:
- Allotments
- Charitable Contributions
- Child Support/Alimony
- Corrected T&A Submissions
- Data flowing from SPPS Web to the Mainframe
- Payroll Processing System (PAYE). A calculation system that performs complicated computation routines required to produce new salary data for disbursement and transmission to the Department of the Treasury (Treasury). PAYE computes employees’ gross salary, makes applicable deductions, applies payments and adjustments from ADJP, develops the new amount due, and prepares data for subsequent issuance of salary payments by Treasury.
PAYE updates the database to reflect salary payments and adjustments as well as leave. It also creates accounting records that are processed and reported through the payroll accounting system. SPPS interfaces with PAYE to retrieve employee personnel and payroll data applicable to the request for action. Transactions processed in SPPS are updated to the Payroll Personnel System during the processing for the pay period following the disbursement/completion of the SPPS transaction.
- Payroll Processing System (PAYE). A calculation system that performs complicated computation routines required to produce new salary data for disbursement and transmission to the Department of the Treasury (Treasury). PAYE computes employees’ gross salary, makes applicable deductions, applies payments and adjustments from ADJP, develops the new amount due, and prepares data for subsequent issuance of salary payments by Treasury.
- Department of Revenue inquiries authorized by a FOIA officer in relation to employees of agencies serviced by NFC
- Employee Personal Page Use
- Flex Fund
- Insurance - Health, Life, Dental, and Vision
- Insight
- IRS Levies and when T&A is Processed Manually
- Personnel Actions (Corrections)
- OASDI
- PAYE Processing of a T&A
- Payroll Listings Requests
- Payroll Processing System (W-2s, LWOP, ELS, etc.)
- Quick Service Requests (QSRs) versus 14 liners processing
- Manual T&A Payment Processing Overview
Employee salary payments are normally processed through the automated system on a biweekly basis. When an employee is not paid due to a missing T&A, an agency can usually process a QSR advance of salary in SPPS Mainframe, and transmit the corresponding T&A to be processed the following pay period. The system will process original T&A’s up to four pay periods to the current (PAYE processing pay period), unless there is an intervening system-paid T&A, or the current T&A has applied to PQ023. For example, if the current processing pay period is pp10, and the employee was unpaid for pp08, but a T&A paid in the system for pp09, the system will not allow the pp08 T&A to apply and be paid. If the unpaid T&A was pp09, and the pp10 T&A had applied to PQ023, but PAYE had not yet run, the pp10 T&A can be pulled off PQ023 for one pass (of TIME) to allow the pp09 T&A to apply to PQ023 and pay with pp10 when PAYE runs. The system will process corrected T&A’s up to 25 pay periods.
A manual payment of salary may be necessary under certain circumstances:- Pay period prior to last time paid in system
- Extensive personnel-processing issues
- PAYE05 issues
- Not-to-exceed (NTE) date expired on an employee with a limited appointment
- Defacto employee
- Quick Service Request (QSR)
QSR payments are usually processed by the Agency in Special Payroll Processing System (SPPS) Mainframe. QSR transactions are released in SPPS Mainframe and scheduled for disbursement on the Manual Pay Schedule daily at approximately 11 a.m. Central Standard Time (CST). There are no W2 implications with QSR payments.
A QSR is used to provide salary payment when an employee is not paid through the automated Payroll/Personnel System or manual payment process, due to:- late personnel action (i.e., expired NTE date), late accession processing, or other personnel problem
- no check mailing address
- missing Time and Attendance Report (T&A)
- Manual T&A Payment Processing Overview
- Reporting Center
- Retirement Coverage
- SF-1150 Reprints and/or Updates Request
- SF-50 Reprints Request
- SPPS Mainframe - Including Indebtedness and Death case processing
- Status Codes in SPPS, IRIS, PQ000, etc.
- Student Loan Repayment
- The Federal Student Loan Repayment Program (SLRP) permits agencies to repay federally insured student loans as a recruitment or retention incentive for candidates or current employees of the agency. Agencies may make payments to the loan holder of up to a maximum of $10,000 for an employee in a calendar year and a total of not more than $60,000 for any one employee.
An employee receiving this benefit must sign a service agreement to remain in the service of the paying agency for a period of at least 3 years. An employee must reimburse the paying agency for all benefits received if he or she is separated voluntarily or separated involuntarily for misconduct, unacceptable performance, or a negative suitability determination. In addition, an employee must maintain an acceptable level of performance in order to continue to receive repayment benefits.
The agencies can process SLRP payments through SPPS.
- The Federal Student Loan Repayment Program (SLRP) permits agencies to repay federally insured student loans as a recruitment or retention incentive for candidates or current employees of the agency. Agencies may make payments to the loan holder of up to a maximum of $10,000 for an employee in a calendar year and a total of not more than $60,000 for any one employee.
- Taxes
- Transaction Codes (usage) on T&As
- TSP Contributions and Loan Repayments
- Types of Manual Pay Adjustments (Types 1, 3, and 5)
- TYPE 1
- Current year record
- Reflected on E&L
- Impacts W-2 record
- Disburses payment or generates bill on next pass of PAYE (where updates can be seen on PQ screens)
- TYPE 3
- Current year record
- Can be a "live" payment (payment disbursed on "B" schedule generated with daily manual schedule at 11:00 am)
- Can be an adjustment (no payment disbursement) Examples: "9E", "9C", "9B2222", "B" schedule for cash reconciliation)
- Reflected on E&L
- Impacts current year W-2 record
- Can only be used for billing with a "9E0675" schedule
- Updates with "NFC29" on PQ032
- TYPE 5
- Prior year record
- Can be a "live" payment (payment disbursed on "B" schedule generated with daily manual schedule at 11 a.m.)
- Or can be an adjustment (no payment disbursement) Examples: "9E", "9C", "9B2222", "B" schedule for cash reconciliation
- Is not reflected on E&L
- Has no impact on current year W-2 record
- Can only be used for billing with a "9E0675" schedule
- Updates with "NFC29" on PQ032
- May be used for adjustments that should not be recorded on the employee’s W2. ( military deposit adjustments, PICA adjustments, agency charges for FERCCA cases)
- If a W2C is required, a copy of the adjustment must be walked to the W2 Section
- Union Dues
- W-2 Forms Reprint Requests (handled via Reporting Center by employee's SPO)
Contact Information:
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
Agencies can submit written inquiries through Remedy Requester Console. Requester Console allows the NFC to provide more detailed reporting and tracking capabilities for written inquiries.
ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about Written Inquiries.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339
Additional Resources
- Customer Notification: - New Written Inquiries Procedure Effective April 22, 2013