Assistance with EPP
- Are you a Federal employee working for USDA?
If yes, EPP allows USDA employees to use USDA e-Authentication (e-Auth) for EPP access. Click the "e-Auth Login" button on the EPP login screen and log in using your e-Auth credentials. Should you need additional information on e-Auth, please visit the eAuth Web site.
- Are you a non-USDA user?
Please log into the EPP by entering your User ID and password in the login fields.
- Forgot your user ID or password?
Please reference the EPP Quick Reference Guide for procedures on obtaining your user ID and/or resetting your password.
- Are you a new employee?
Please reference the EPP Quick Reference Guide for procedures to obtain a new user ID and password.
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
Authorized Agency Servicing Personnel Officers SPOs can contact the NFC Contact Center or via ServiceNow on behalf of one of their employees who is experiencing problems with obtaining an emailed EPP password or entering an email address for an employee whose EPP account does not include a government email address.
Note: SPOs are limited to resetting only 5 EPP passwords on any one phone call.
ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about EPP.
Employees who work for an agency that does not issue a government email address will contact their agency Servicing Personnel Office (SPO) for assistance accessing EPP.
Note: If an employee contacts the NCC and does not have a PPS work email address, or is an employee of an agency that does not issue a work email address, they will be directed to contact their SPO for EPP assistance.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)