Assistance Quick Service Requests | National Finance Center
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United States Department of Agriculture

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Assistance with QSRs

If an employee claims non-receipt of salary, the Agency should verify on PINQ Screen 032 whether a T&A processed for the pay period at issue. If no T&A processed through the automated system, the T&A was either not received by NFC or did not clear the edit process. Reasons for a T&A not to clear include late accession, absence of check mailing address on IRIS 124, expired NTE (not to exceed) date on IRIS 102, retroactive personnel action corrections, separated employee.

In order to pay the employee quickly, the agency can use one of the following two processes:

QSR (Quick Service Request)

QSW (Quick Service Wire, or “14-Liner”)

  1. Name and Social Security Number
  2. Reason
  3. T&A contact code
  4. Grade, Step, Shift (wage grade)
  5. Annual Adjusted Salary (or hourly rate for wage grade)
  6. FLSA code
  7. Pay Period
  8. Hours and Transaction Codes to be paid
  9. Agency Accounting to charge
  10. Federal and State Tax withholding codes
  11. Benefit deductions and related data (ex: health benefit plan code, retirement coverage code, life insurance codes and age bracket)
  12. Check Mailing Address (or EFT routing and account numbers)
  13. Authorized Agency Representative (TMGT Table 063 Contact Type 07)
  14. Contact Phone number

HR and Payroll Assistance

Help Desk Information

  • Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
  • Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)

ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about QSRs and QSWs.

Callers who are hearing or speech impaired:
Federal Relay Services
Online: www.federalip.us
VRS: 1-877-709-5798
TTY: 1-800-877-8339

Last Updated / Reviewed: July 09, 2018