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National Finance Center

U.S. Department of Agriculture

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Assistance with QSRs

If an employee claims non-receipt of salary, the Agency should verify on PINQ Screen 032 whether a T&A (Time and Attendance) processed for the pay period was issued. If the T&A is not processed through the automated system, the T&A was either not received by NFC or did not clear the edit process. It is vital that the agency transmits a T&A for the relevant pay period so that collection is made from the appropriate salary payment.

In order to pay the employee quickly, the agency can use one of the following two processes:

QSR (Quick Service Request)

When to Process a QSR

When NOT to Process a QSR

The QSR option is for processing an advance of net salary when the corresponding T&A can be transmitted to be processed with the next PAYE cycle

The QSR is processed by the agency through the SPPS Mainframe application. It is designed for entering data for the current processing pay period and three consecutive prior pay periods. Only one QSR record can be processed for a single pay period.

Users should enter QSR data based on criteria established by the Agency personnel office. SPPS processes the QSR payment for the specified pay period.

Disbursed Amount

The amount of the QSR disbursed is the approximate anticipated net pay for the employee and is computed at 70% of the biweekly gross pay of 80-hours tour of duty, based on the database scheduled salary. Alternatively, a specific amount can be keyed in by the processing clerk.

QSR transactions are released in the SPPS Mainframe and scheduled for disbursement on the Manual Pay Schedule daily at approximately 11 a.m. Central Standard Time (CST).

Receipt Account

With the certification of the QSR payment (much like a loan), the system automatically generates a receipt account (RA) or bill for collection, which is set to collect at 100% from the next system generated payment.

This RA is viewable on IRIS 114. It is vital that the agency transmits a T&A for the relevant pay period so that collection is made from the appropriate salary payment, as the RA does not distinguish specific pay periods.

The RA is reversed after processing of the T&A(s) that satisfies the established RA amount. If a T&A is not transmitted before the processing of the following pay period, the payment will be collected against the T&A transmitted for the current processing pay period.

Example

An employee was not paid for PP03. Based on the reason, a QSR is processed to pay the employee 70% of their gross pay. This payment is treated as a loan until the very next T&A is paid, ideally this should be the employee’s PP03 T&A. Once the QSR is processed an RA (bill/IOU) is automatically established in the PPS waiting to be satisfied. When the PP03 T&A is received and processed, the system will satisfy the RA by collecting the amount of the QSR and disbursing any remaining funds. If for any reason the employee’s net amount of their PP03 T&A is not enough to satisfy the bill, the remaining balance will be collected from a subsequent T&A. If the agency fails to submit the employee’s PP03 T&A, the RA will collect from PP04. This will seemingly cause the employee to think they were not paid for PP04.

Reminder: It is vital that the agency transmits a T&A for the relevant pay period so that collection is made from the appropriate salary payment, as the RA does not distinguish specific pay periods.

For more information, please go to the Special Payroll Processing System Mainframe Procedure.

QSW (Quick Service Wire, or "14-Liner")

When to Process a QSR

About the QSW

HR and Payroll Assistance

Help Desk Information

  • Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
  • Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)

ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about QSRs and QSWs.

Callers who are hearing or speech impaired:
Federal Relay Services
Online: www.federalip.us
VRS: 1-877-709-5798
TTY: 1-800-877-8339

Last Updated / Reviewed: April 29, 2021