Assistance with ServiceNow
Authorized NFC Contact Center customers may utilize ServiceNow to submit inquiries for Payroll/Personnel System, Employee Personal Page (EPP), TIPS, EmpowHR, webTA, Star Web, CULPRPT, RFQS, ABCO/CLAIMS, FEHB, International Organization, Thrift Savings Plan (TSP), and Insight issues. ServiceNow allows NFC customers to submit incidents 24x7 except during scheduled maintenance and assigns an incident number upon submission that will follow the issue until resolution.
Requests for Security Access are submitted by Agency Security Officers via ServiceNow through the ServiceNow Login (eAuth) or the ServiceNow Login (non-eAuth). Requests that contain Personally Identifiable Information (PII) or sensitive information must be encrypted prior to attaching to the request. For more information on encrypting an attachment, refer to How To Encrypt a File using Windows Explorer and WinZip For Use With All PII Data.
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
ONLY Agency Authorized Contacts (AACs) listed in Table Management System (TMGT) Table 063, Contact Types 12-22, may call the NFC Contact Center with questions regarding NFC systems and processes. If you are not an AAC please contact your Agency servicing Personnel Office.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339