Assistance with the Payroll/Personnel System
- Incorrect Pay
- IRIS Document Flow
- Non-Receipt of Salary Payments
- Payroll/Personnel Report Generator System (CULPRPT) Reports
- Processing History Correction Update Processing (HCUP) System Packages
- Reporting Center (RPCT) Reports
- SF-50 Reprints
- Suspense Error Message Corrections
- System Problem Reports (SPRs)
- Time and Attendance Error Message Corrections
- Unemployment Compensations for Federal Employees (UCFE)
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about the Payroll/Personnel System.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339