Payroll/Personnel System Assistance | National Finance Center

Assistance with the Payroll/Personnel System

Incorrect Pay
IRIS Document Flow
Non-Receipt of Salary Payments
Payroll/Personnel Report Generator System (CULPRPT) Reports
Processing History Correction Update Processing (HCUP) System Packages
Reporting Center (RPCT) Reports
SF-50 Reprints
Suspense Error Message Corrections
System Problem Reports (SPRs)
Time and Attendance Error Message Corrections
Unemployment Compensations for Federal Employees (UCFE)

HR and Payroll Assistance

Help Desk Information

I am a Payroll/Personnel and EmpowHR Authorized Servicing Personnel Office Representative

Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)

I am not a Payroll/Personnel and EmpowHR Authorized Servicing Personnel Office Representative

ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about the Payroll/Personnel System.

Log into Console (eAuth) Log into Console

Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339