Assistance with ABCO Claims
- Bill Inquiries
- Bills Waived or Canceled
- Cross Servicing Collection Notice
- Debt Notice Amount
- Federal Employees Health Benefits (FEHB) Period of Coverage
- Interest Payments
- Making Payments (ABCO cannot accept credit/debit card payments by phone)
- Monthly Bills
- Notification of Deductions
- Overpayment and Refunding to Agency
- Treasury Offset Program (TOP) Deductions
- Treasury Offset Program (TOP) Refund Offsets
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
Note: Separated employees with debts delinquent over 60 days will be validated via Debt Number that is indicated in the Debt Notice, SSN, Bill Number or will be asked to provide additional information for validation. Please have the appropriate validation information available when calling the NFC Contact Center.
ONLY Agency Authorized Contacts (AACs) listed in Table Management System (TMGT) Table 063, Contact Types 23-30, may call the NFC Contact Center with questions regarding NFC systems and processes. If you are not an AAC please contact your Agency servicing Personnel Office.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339