Assistance with EmpowHR
- History Correction Actions
- Incident Reports
- Personnel Action Request (PAR) Transactions
- Resolving Suspense Errors
- SQL Errors
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
The NFC Contact Center agents provide assistance to authorized Servicing Personnel Office (SPO) representatives who use EmpowHR to process position management, and personnel and payroll actions. EmpowHR assistance also includes resolution of all questions, processing issues and suspense errors encountered by EmpowHR customers, as well as EmpowHR navigational issues and functionality.
ONLY EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, are authorized to contact the NFC Contact Center about EmpowHR issues. Employees should contact their Agency Human Resources office for all issues related to EmpowHR.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)