Assistance with ABCO
- Application of Collection
- Bill Amount Questions
- Bill Balances
- Cancellation and Waiver Process
- Check Processing Verification
- Corrected W-2s, related to debts only
- Fedwire Collection
- Making Payments (ABCO cannot accept credit/debit card payments by phone)
- NFC-generated Notices
- Payment Receipt
- Refund
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
ONLY Agency Authorized Contacts (AACs) listed in Table Management System (TMGT) Table 063, Contact Types 12-22, may call the NFC Contact Center with questions regarding NFC systems and processes. If you are not an AAC please contact your Agency servicing Personnel Office.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)
VRS: 1-877-709-5798
TTY: 1-800-877-8339