IMPORTANT INFORMATION – Closure of the Annual Pay Raise Mailbox and Web Page
Effective Tuesday, March 31, 2026, the Annual Pay Raise Mailbox will be closed and will no longer be monitored daily. The Annual Pay Raise web resources will be archived in preparation for the next cycle.
Assistance is available by contacting the National Finance Center Contact Center (NCC) and the Operations and Security Center.
Authorized Agency representatives with questions concerning this notification should contact the NCC at 1-855-632-4468 or submit a request in the ServiceNow Customer Service Portal using the following links:
- For Federated Users – https://nfcbsm.servicenowservices.com/
- For Non-Federated Users –
- Designated Agency POCs, Servicing Personnel Officers, and Benefits Processing Officers: https://nfcbsm.servicenowservices.com/csm
- Security Officers and OPM Customers: https://nfcbsm.servicenowservices.com/sp_ess
NOTE - Information for the 2027 Annual Pay Raise Project will be posted in October 2026.