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United States Department of Agriculture

National Finance Center

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Customer Notifications

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Retroactive Pay Increase Pay Period 15 – Posted to Employee Personal Page (EPP)
August 15, 2019 - 1:32 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase.
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Time and Attendance
August 13, 2019 - 12:07 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay. All T&A(s) should be validated, certified and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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EPP System Maintenance
July 30, 2019 - 1:06 p.m.
The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Wednesday, July 31, 2019, from 3:00 p.m. until 5:00 p.m. Central Standard Time. There is no action required on the part of the customers.
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Time and Attendance
July 30, 2019 - 12:21 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay. All T&A(s) must be validated, certified, and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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Retroactive Pay Increase Pay Period 14 – Posted to Employee Personal Page (EPP)
July 29, 2019 - 1:28 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements.
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Oracle Database Upgrade
July 18, 2019 - 4:00 p.m.
The National Finance Center (NFC) will perform an upgrade to the Oracle Database beginning 9:00 p.m. Friday, July 19, 2019, through 1:00 p.m. Sunday, July 21, 2019.
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Time and Attendance
July 18, 2019 - 1:02 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay. All T&A(s) must be validated, certified, and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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Retroactive Pay Increase Pay Period 13 – Posted to Employee Personal Page (EPP)
July 17, 2019 - 11:15 a.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase. Below is a copy of the information provided to employees.
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Update: NFC Contact Center - Limited Services due to Inclement Weather
July 15, 2019 - 3:00 p.m.
This is an update to the customer notice “Correction: NFC Contact Center – Limited Services due to Inclement Weather” issued July 10, 2019.
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Correction: NFC Contact Center - Limited Services Due to Inclement Weather
July 10, 2019 - 4:54 p.m.
This correction removes all reference to the Government Insurance Services Branch (GISB) Help Desk as stated in the previous Customer Notification.
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NFC Contact Center - Limited Services Due to Inclement Weather
July 10, 2019 - 4:17 p.m.
This notification is to inform all customers that due to a developing tropical system in the Gulf of Mexico, the National Finance Center business operations will be operating with limited services beginning at 12:30 p.m. Central Standard Time (CST), Wednesday, July 10, 2019.
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Furlough Work Group - Response Due by July 19, 2019
July 9, 2019 - 3:44 p.m.
The National Finance Center (NFC) is assessing Time and Attendance (T&A) lessons learned from the December 22, 2018 to January 25, 2019 furlough and would like customer input.
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Update - Bicycle Subsidy
July 5, 2019 - 12:00 p.m.
This is an updated notification from the previous Customer Notification (CN) sent out on July 6, 2018. The National Finance Center (NFC) is notifying customers that on December 22, 2017, the President signed the Tax Cuts and Jobs Act into Public Law 115-97. Section 11047 of the Law suspended qualified bicycle commuting reimbursement from an employee’s income for any tax year beginning after December 31, 2017, and before January 1, 2026.
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Administrative Billings and Collections System - Further Enhancements to the ServiceNow Customer Service Portal
June 28, 2019 - 3:05 p.m.
The National Finance Center (NFC) is pleased to announce that there will be additional enhancements made to the ServiceNow Customer Service Portal (CSP) from its original introduction on June 8, 2018. The following pages present the new menu choices for the Administrative Billings and Collections System (ABCO), Collections and Claims areas, and list various types of service requests the Agency can select.
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NFC Contact Center Limited Service
June 27, 2019 - 2:53 p.m.
This notification is to inform all customers that due to a mandatory all employee meeting, the National Finance Center’s (NFC) Contact Center (NCC) (excluding the GISB Help Desk, which services DPRS, TIPS, and CLER) will have limited service on Friday, June 28, 2019 from, 9:30 a.m. to 12:30 p.m. CST.
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Independence Day Holiday
June 24, 2019 - 2:25 p.m.
In observance of the Independence Day Holiday, our offices will be closed on Thursday, July 4, 2019, including the National Finance Center (NFC) Contact Center.
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Time and Attendance
June 21, 2019 - 11:36 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data.
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Retroactive Pay Increase Pay Period 11 – Posted to Employee Personal Page (EPP)
June 21, 2019 - 11:28 a.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase.
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Update: Project #36479 - 2019 Personal Benefits Statements
June 20, 2019 - 3:47 p.m.
Due to the Government shutdown and the Retroactive Pay Increase, the Annual Personal Benefits Statements project is delayed. Additional time is needed to process all History Correction Update Processing System (HCUP) packages resulting from the Retroactive Pay Increase.
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Completion of Dual Rate Lump Sum Payments for 2019
June 20, 2019 - 3:39 p.m.
The National Finance Center (NFC) processed transactions to pay supplemental lump sum annual leave to eligible employees resulting from the 2019 Cost-of-Living Allowance adjustments. This notice is to inform our customers that NFC has completed the processing of the Dual Rate Lump Sum Payments.
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Insight System Maintenance
June 19, 2019 - 2:43 p.m.
Due to system maintenance, Insight will be unavailable from Thursday, June 20, 2019, 6:00 p.m. CT until Monday, June 24, 2019, 8:00 a.m. CT.
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Retroactive Pay Increase Pay Period 09 – Posted to Employee Personal Page (EPP)
May 23, 2019 - 3:32 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase. Below is a copy of the information provided to employees.
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Fiscal Year 2020 Accounting
May 21, 2019 - 10:47 a.m.
The National Finance Center (NFC) would like to remind Non-USDA Agencies that are contemplating changes to their accounting format or Management Account Structure Codes System (MASC) validation criteria for fiscal year 2020 to provide a formal request as soon as possible.
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Memorial Day Holiday
May 20, 2019 - 4:30 p.m.
In observance of Memorial Day, the National Finance Center’s (NFC) offices will be closed on Monday, May 27, 2019, including the NFC Contact Center. All National Finance Center (NFC) applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
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webTA 3.8 System Maintenance – Non-USDA Production
May 17, 2019 - 11:23 a.m.
The National Finance Center (NFC) will conduct system maintenance on Monday, May 20, 2019, at 8:00 a.m. Central Standard Time (CST). During this maintenance period, webTA 3.8 Non-USDA Production will be unavailable. We will notify you when the system is up and available.
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Last Updated / Reviewed: May 06, 2019