HR and Payroll Customer Notifications | National Finance Center
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Customer Notifications

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Time and Attendance
August 15, 2018 - 3:35 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employees’ pay. All T&A(s) should be validated, certified, and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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Update Insight Password Change Issue
July 27, 2018 - 10:40 a.m.
Users of Insight have reported issues to the National Finance Center concerning missing menu options, folders, and categories. These issues are appearing because their Insight password has expired.
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USDA Production EPP and Reporting Center PDF Export Capability
July 11, 2018 - 3:09 p.m.
A temporary outage of the PDF export capability within the EPP and Reporting Center applications occurred July 11, 2018, from 2:00 PM to 2:45 PM CST due to a critical system update.
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Update – Bicycle Subsidy
July 6, 2018 - 4:30 p.m.
The National Finance Center (NFC) is notifying customers that on December 22, 2017, the President signed the Tax Cuts and Jobs Act into Public Law 115-97. Section 11047 of the Law, suspended qualified bicycle commuting reimbursement from an employee’s income for any tax year beginning after December 31, 2017, and before January 1, 2026.
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NFC Web Site Scheduled Maintenance
July 6, 2018 - 2:14 p.m.
The National Finance Center (NFC) will be conducting maintenance on the NFC Web Site (https://nfc.usda.gov) after business hours on Monday, July 9, 2018, from 6:00 p.m. CST until 9:00 p.m. CST. During this time, the NFC Web site will be unavailable. This maintenance does not affect any NFC application, which can be accessed from the system maintenance page that will display instead of the NFC Web site until maintenance is completed.
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NFC Upgrades Minimum Browser Requirements
July 5, 2018 - 4:30 p.m.
To provide our customers with a better user experience the National Finance Center (NFC) is upgrading the minimum Web browser requirements needed to run NFC applications and the NFC Web site.
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Time and Attendance
July 5, 2018 - 10:05 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay.
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Update - USDA Production SPPS Web Available
July 3, 2018 - 10:56 a.m.
This is a follow up communication to the notification issued on Monday, July 2, 2018, stating that the USDA SPPS Web Application would be unavailable from 6:30 p.m. to 9:00 p.m. CT for system maintenance.
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USDA Production SPPS Web Unavailable
July 2, 2018 - 1:26 p.m.
USDA Production SPPS Web Application will be unavailable from 6:30 p.m. to 9:00 p.m. CT for system maintenance.
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Network Maintenance
July 2, 2018 - 1:26 p.m.
The National Finance Center (NFC) will be conducting maintenance on the network firewalls Wednesday July 4, 2018, from 12:01 a.m. CST until 6:00 a.m. CST. National Finance Center users may experience intermittent network outages during this time.
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Independence Day Holiday
June 27, 2018 - 8:00 a.m.
In observance of the Independence Day Holiday, our offices will be closed on Wednesday, July 04, 2018, including the National Finance Center (NFC) Contact Center. All NFC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
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Spot Awards Tax Withholding
June 26, 2018 - 2:54 p.m.
The National Finance Center (NFC) recently discovered Spot Awards processed via the automated system were withholding at the ‘old’ flat tax rate of 25%.
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Update to EPP to Include Combined Federal Campaign’s (CFC) Give Back Link
June 22, 2018 - 10:45 a.m.
The National Finance Center has completed Project # 34535 to add the Give Back Link to EPP. The CFC raises millions of dollars each year through pledges made during the campaign season.
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National Finance Center Business Service Management - ServiceNow Upgrade
June 20, 2018 - 7:38 a.m.
The National Finance Center (NFC) is upgrading ServiceNow this weekend June 23, 2018 8:00 a.m. Central Time until Sunday June 24, 2018 4:00 p.m. Central Time.
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NFC Contact Center Limited Service
June 20, 2018 - 7:36 a.m.
This notification is to inform all customers that due to an all employee meeting with senior leadership, the National Finance Center’s (NFC) Contact Center (NCC) (excluding the GISB Help Desk, which services DPRS, TIPS, and CLER) will have limited service Wednesday, June 20, 2018 between 10:00 a.m. to 11:30 a.m. CT.
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Announcing Upcoming HCUP Training
June 14, 2018 - 3:00 p.m.
The National Finance Center’s (NFC) Training and Communications Branch (TCB) is now accepting enrollment for the instructor-led History Correction Update Processing System (HCUP) training course.
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Administrative Billings and Collections, RE: NFC Contact Center (NCC) Email Mailbox Closure
June 8, 2018 - 2:13 p.m.
This Customer Notice is a follow-up to the Customer Notice issued on May 22, 2018, titled NFC Contact Center (NCC) Email Mailbox Closure. As stated in the notice, effective Sunday, June 24, 2018, the NFC Contact Center (NCC) will be transitioning away from accepting customer issue initial reports via email to the NCC email box, nfccontactcenter@nfc.usda.gov.
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Update: Insight System Maintenance
June 1, 2018 - 8:36 a.m.
Insight System maintenance is completed. The application is now available for use.
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Revised - Stamped Signatures within Retirement Packages
May 31, 2018 - 3:13 p.m.
This customer notification has been revised to update the contact information listed below. The National Finance Center is informing our customers that the Office of Personnel Management (OPM) will not accept stamped or electronically printed signatures on documents within retirement packages.
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Insight Maintenance
May 29, 2018 - 3:00 p.m.
Due to system maintenance, Insight will be unavailable Thursday May 31, 2018, from 6:30 am CT until 11:00 am CT.
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NFC Orientation
May 25, 2018 - 10:55 a.m.
We are very excited by the tremendous response for the August 2018 session of our National Finance Center (NFC) Customer Orientation! We will be sending out confirmation emails shortly that will include details for travel arrangements. Due to limited seating we were not able to accommodate all requests.
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Bicycle Subsidy
May 22, 2018 - 5:00 p.m.
The National Finance Center (NFC) is notifying customers that on December 22, 2017, the President signed the Tax Cuts and Jobs Act into Public Law 115-97. Section 11047 of the Law, suspended qualified bicycle commuting reimbursement from an employee’s income for any tax year beginning after December 31, 2017 and before January 1, 2026.
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Memorial Day Holiday
May 22, 2018 - 1:30 p.m.
In observance of Memorial Day, the National Finance Center (NFC) will be closed on Monday, May 28, 2018, including the National Finance Center (NFC) Contact Center. All NFC applications will remain available during the holiday and payroll/processing will continue as normally scheduled.
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NFC Contact Center (NCC) Email Mailbox Closure
May 22, 2018 - 10:15 a.m.
Starting Sunday, June 24, 2018 the NFC Contact Center (NCC) will be transitioning away from accepting customer issue initial reports via email to the NCC email box, nfccontactcenter@nfc.usda.gov.
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Last Updated / Reviewed: July 09, 2018