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National Finance Center

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Customer Notifications

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Entry, Processing, Inquiry and Correction (EPIC) System: Work Stoppage
March 27, 2020 - 2:00 p.m.
The National Finance Center (NFC) would like to inform our customer Agencies that following our recent maintenance in the EPIC application, refresh of your browser may be required before accessing EPIC. If customers are experiencing any issues or work stoppage, we recommend the user(s) clear their browser cache or perform a hard refresh to retrieve the latest style sheet.
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Employee Personal Page (EPP) System Maintenance
March 25, 2020 - 10:54 a.m.
The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Thursday, March 26, 2020, from 2:30 p.m. until 5:30 p.m. central time.
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Time and Attendance
March 24, 2020 - 1:57 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data.
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Insight System Maintenance
March 11, 2020 - 11:00 a.m.
The National Finance Center (NFC) will conduct system maintenance on Thursday, March 12, 2020, from 1:30 p.m. until 8:00 p.m. Central Standard Time (CST).
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Time and Attendance
March 11, 2020 - 5:00 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle. All T&As should be validated, certified, and transmitted by close of business on the Tuesday following the end of the biweekly pay period.
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Insight System Maintenance
March 3, 2020 - 3:11 p.m.
The National Finance Center (NFC) will conduct system maintenance on Wednesday, March 4, 2020, from 3:00 p.m. until 8:00 p.m. Central Standard Time (CST). During this maintenance period, Insight will be unavailable. There is no action required on the part of customers.
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NFC Contact Center Limited Service
March 3, 2020 - 7:00 a.m.
This notification is to inform all customers that due to an all employee meeting with senior leadership, the National Finance Center’s (NFC) Contact Center (NCC) (excluding the GISB Help Desk, which services DPRS, TIPS, and CLER) will have limited service Tuesday, March 3, 2020, between 3:00 p.m. to 5:00 p.m. CT.
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Update - Combined Federal Campaign Processing Issue
February 21, 2020 - 2:30 p.m.
The National Finance Center (NFC) has worked diligently with GiveBack and the Office of Personnel Management (OPM) to correct the error in processing for Pay Period (PP) 02. GiveBack will provide NFC a file adjusting employee deductions to account for any missed contributions. The adjustments began with PP03 payroll processing.
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Time and Attendance
February 13, 2020 - 10:30 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle. All T&As should be validated, certified, and transmitted by close of business on the Tuesday following the end of the biweekly pay period.
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NFC 2020 PAYE Processing Schedule
February 10, 2020 - 2:52 p.m.
The National Finance Center (NFC) would like to provide all Agencies the attached PAYE Processing Schedule which covers Pay Periods 01 through 26 of 2020.
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Washington’s Birthday Holiday
January 29, 2020 - 2:24 p.m.
In observance of Washington’s Birthday, the National Finance Center’s (NFC) offices will be closed on Monday, February 17, 2020, including the NFC Contact Center. All NFC applications will remain available during the holiday and payroll/personnel processing will continue as scheduled.
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Time and Attendance
January 28, 2020 - 8:48 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle.
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NFC BSM ServiceNow Email Notifications
January 27, 2020 - 9:35 a.m.
The National Finance Center (NFC) Business Service Management (BSM) team is notifying our customer Agencies that as of December 19, 2019, the NFC BSM ServiceNow (SN) application email notifications were updated.
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Insight System Maintenance
January 23, 2020 - 2:56 p.m.
Due to system maintenance, Insight will be unavailable from Thursday, January 30, 2020, from 3:00 p.m. central standard time (CST) until 10:00 p.m. CST.
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2019 W-2 Update
January 17, 2020 - 9:30 a.m.
The National Finance Center (NFC) is in the process of printing and mailing calendar year 2019 W-2s. The mailing process will continue through Friday, January 31, 2020. Of the approximately 710,000 W-2s to be issued, all but approximately 8,000 are expected to be available on the Employee Personal Page (EPP) and the Reporting Center as early as Friday, January 17, 2020, and no later than Friday, January 31, 2020.
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EPP System Maintenance
January 15, 2020 - 9:30 a.m.
The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Wednesday, January 15, 2020, from 2:00 p.m. until 5:00 p.m. Central Standard Time.
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Pay Period 26 Employee Federal Tax Withholding Issue – 2nd Update
January 14, 2020 - 4:41 p.m.
This notice is to provide an update to the customer notification dated January 13, 2020. The National Finance Center (NFC) has identified the root cause of the issue and continues to test and perform analysis on the system calculation of the Federal tax withholding for Pay Period 26. NFC is dedicated to giving our utmost attention to this issue and determine the appropriate corrective action to resolve.
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Time and Attendance
January 14, 2020 - 10:30 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle. All T&As should be validated, certified, and transmitted by close of business on the Tuesday following the end of the biweekly pay period.
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Pay Period 26 Employee Federal Tax Withholding Issue Update
January 13, 2020 - 6:52 p.m.
The National Finance Center (NFC) continues to test and perform analysis on the system calculation of the Federal tax withholding for Pay Period 26. Our development staff is also performing critical analysis to determine the appropriate corrective action on the affected records. We want our customers to know we are giving our utmost attention to resolving this issue. Updates will be forthcoming as additional information becomes available and the corrective action is finalized.
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Pay Period 26 Employee Federal Tax Withholding Issue
January 10, 2020 - 5:04 p.m.
This notice is to inform customers that the National Finance Center (NFC) has discovered an error while processing payroll for Pay Period 26 that may impact NFC customers’ employees’ federal payroll tax withholding. This error has resulted in erroneous federal tax withholding amounts. NFC is taking the necessary corrective action to resolve this issue. Employees will see corrected federal tax withholdings in Pay Period 1 2020. No action is required by our customers.
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Martin Luther King, Jr. Holiday
January 6, 2020 - 2:02 p.m.
In observance of the birthday of Martin Luther King, Jr., our offices will be closed on Monday, January 20, 2020, including the National Finance Center (NFC) Contact Center. All NFC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
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Last Updated / Reviewed: May 06, 2019