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U.S. Department of Agriculture

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CLER Escalation Process

CLER Help Desk Staff Escalation

Last Resort

If, after these steps have been followed, and the customer is still dissatisfied, the issue is moved up the line by the Government Insurance and Collections Directorate (GICD), Associate Director to the Director of GESD. Escalations must be presented in the order stated in this procedure to be addressed by the appropriate levels of management.

Last Updated / Reviewed: August 31, 2020