Customer Notifications
- National Finance Center (NFC) Business Service Management (BSM) ServiceNow® Upgrade and New Customer Service Management (CSM) Government Insurance Services Implementation Status
- June 25, 2026 - 2:01 p.m.
- The NFC BSM ServiceNow® team is informing our customer Agencies that the ServiceNow® Australia upgrade and the CSM-Government Insurance Services Implementation, originally scheduled for June 27, 2026, will be rescheduled.
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- Independence Day Holiday
- June 25, 2026 - 7:10 a.m.
- In observance of the Independence Day Holiday, the National Finance Center Contact Center, including the Government Insurance Services Branch (GISB) Help Desk, will be closed on Friday, July 3, 2026.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- June 24, 2026 - 2:26 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, June 27, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- June 24, 2026 - 2:25 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, June 27, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- June 10, 2026 - 1:45 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, June 13, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- June 10, 2026 - 1:45 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, June 13, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- Juneteenth National Independence Day
- June 8, 2026 - 11:45 a.m.
- In observance of the Juneteenth National Independence Day Holiday, the National Finance Center Contact Center, including the Government Insurance Services Branch (GISB) Help Desk, will be closed on Friday, June 19, 2026.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- May 27, 2026 - 3:30 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 30, 2026, from 6:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- May 27, 2026 - 3:30 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 30, 2026, from 6:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- Memorial Day Holiday
- May 13, 2026 - 4:18 p.m.
- In observance of the Memorial Day holiday, the National Finance Center Contact Center, including the Government Insurance Services Branch (GISB) Help Desk, will be closed on Monday, May 25, 2026.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- May 13, 2026 - 2:05 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 16, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- May 13, 2026 - 2:03 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 16, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- April 29, 2026 - 2:38 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 2, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- April 29, 2026 - 2:37 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, May 2, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- April 15, 2026 - 1:32 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, April 18, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- April 15, 2026 - 1:31 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, April 18, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Direct Premium Remittance Web (DPRW)
- April 1, 2026 - 1:55 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, April 4, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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- NFC Scheduled Maintenance – Centralized Enrollment Clearinghouse System (CLER)
- April 1, 2026 - 1:55 p.m.
- The National Finance Center (NFC) will conduct system maintenance on Saturday, April 4, 2026, from 5:00 p.m. until 10:45 p.m. (CST) for bi-weekly maintenance activities.
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