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The most difficult workplace conflicts are those arising out of value differences. The most important thing is to understand the real cause of the differences. Yet every resolution of a conflict can also feed a new conflict in a group. It is, therefore, useful to see conflicts as a series of expressions of existing differences within a group, having some links to each other. How effectively a group deals with conflict management largely affects the efficiency level of its functioning.


The vision of the Conflict Prevention Program is to create an environment where workplace conflicts and disputes are settled through education, productive dialogues and mutual agreements as an alternative to understand value differences.


The mission is to help all OCFO employees to avoid and better deal with workplace conflict, conflict with peers, conflict with customers and other agencies. To reach this goal, the Conflict Prevention Program will focus on three areas:

  1. Developing OCFO’s employee skills for preventing conflict
  2. Increasing employee competencies in interpersonal skills and group dynamics
  3. Creating a CPP Library/Resource Center



*Denotes Resource/Training aids on hand. Will continue to add/update as financial resources allow.

Note: While these learning experiences are focused especially towards the reduction and management of conflict within the organization, they are equally applicable as general personal development subjects.

Last Updated / Reviewed: March 15, 2022