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Create an Incident From: ServiceNow Course

This video explains how to create an Incident (INC) ticket.

Modules in this Course

New Homepage
0:41
Non-Federated Log In
1:12
Federated Log In
0:47
Creating a Desktop Shortcut
1:25
Clearing the Browser Cache
1:25
Ticket Type Differences
3:05
Knowledge Databases and Articles
2:15
Create a Request
3:54
Create an Incident
3:55
Create a Case
3:09
Submitting on Behalf of Another Person
1:45
Searching Submitted Tickets
3:02
Modify or Cancel Tickets
2:18
Extracting Ticket Data
1:36
Customer Survey
1:41

Questions?

All questions should be submitted to the NFC Contact Center at 1-855-632-4468, or via the NFC BSM ServiceNow Customer Service Portal (CSP) using the appropriate login:

Federated ServiceNow Users
Non-Federated ServiceNow Users

Last Updated / Reviewed: July 25, 2024

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