NFC University

Course Outline

Module 1 - Intro to the ABCO System

• Explain the purpose of ABCO
• Describe the main functions that a user would perform in ABCOINQ
• Describe the responsibilities of the Agency and of NFC in debt collection and management
• Explain how ABCO satisfies Federal laws and regulations regarding debt collection and management

Module 2 - Access and navigate within the ABCO Inquiry (ABCOINQ) System

• Access ABCOINQ
• Navigate within ABCOINQ
• Identify ABCO status codes

Module 3 - Describe how ABCO relates to the various inquiry and reporting systems

• Describe the relationship between PPS and ABCO
• Describe ABCO’s relationship with PINQ, IRIS, SPPS Web, and the Reporting Center
• Describe the process to perform ABCO research within PINQ, IRIS, and SPPS Web

Module 4 - Describe the workflow processes related to Salary Overpayment Bills for Current Employees

• Articulate the purpose of a salary overpayment bill
• Identify the forms and letters relevant to salary overpayment bill
• Explain the ways in which a salary overpayment bill can be paid

Module 5 - Describe the workflow processes related to FEHB Bill for Current Employees on Non-Pay Status

• Articulate the purpose of a past due health benefits bill
• Identify the forms and letters relevant to past due health benefits bills
• Determine if a past due health benefits bill is pre-tax
• Explain the ways in which a past due health benefits bill can be paid

Module 6 - Describe the workflow processes related to Salary Overpayment Bills for Separated Employees

• Explain why a salary overpayment bill is generated for a separated employee
• Identify a manually-created salary overpayment bill
• Identify the forms and letters relevant to salary overpayment bills to separated employees

Module 7 - Describe the workflow processes related to FEHB Bill for Separated Employees

• Identify the forms and letters specific to past due health benefits bills of separated employees
• Explain the ways in which a separated employee’s past due health benefits bill can be closed out

Module 8 - Describe the workflow process for billing separated employees with other indebtedness

• List the types of debt an employee can owe once separated
• Contact the appropriate ABCO departments about non-return of equipment

Module 9 - Describe the workflow process for Leave Buy Back

• Articulate the purpose of a leave buy back bill
• Identify the situations in which leave buy back bills are created
• Identify the forms and letters specific to leave buy back indebtedness
• Explain the process of converting annual and sick leave to LWOP
• Describe the process of buying back advanced leave

Module 10 - Describe the workflow process for Garnishments requested by other parties

• Articulate ABCO’s role in processing garnishments requested by other parties
• Describe the special considerations when handling child support and alimony payments
• Describe the special considerations when handling IRS levies
• Describe the special considerations when handling IRS payroll deduction agreements
• Describe the special considerations when handling Chapter 13 Bankruptcy bills
• Describe the special considerations when handling commercial garnishments

Module 11 - Describe the workflow process for Claims

• Describe the ABCO Claims information screen
• Understand the process of Cross-Servicing debts to Treasury
• Understand the Treasury Offset Program (TOP) and the criteria a debt must meet in order to enter the program

Module 12 - Describe the process to research a National Finance Center (NFC)-29 Bill through a Special Payroll Processing System (SPPS) Web request

• Describe how an NFC-29 bill is generated
• Describe how to research an SPPS Web Request

Module 13 - Describe the process to cancel an erroneous Adjustment Processing (ADJP) Bill

• Explain the Agency’s responsibilities in cancelling an ADJP bill
• Describe the process that occurs to cancel an erroneous ADJP bill

Module 14 - Describe the process to waive an ADJP bill

• Explain the Agency’s responsibilities in waiving an ADJP bill
• Describe the process that occurs to waive an ADJP bill

Module 15 - Describe the process to cancel a W bill

• Explain the Agency’s responsibilities in cancelling a W bill
• Describe the process that occurs to cancel an erroneous W bill

Module 16 - Describe how bills affect employee W-2 forms

• Explain the IRS’s role in collecting ABCO bills
• Identify reasons for the creation of a negative W-2
• Describe the process to cancel the action that created a negative W-2
• Describe the process to generate a corrected W-2 for an employee