NFC University

Cancellation Policy for Classroom Courses

• Cancellations received up to 10 business days prior to class will not be charged the training fee.
• Cancellations received 9 business days or less prior to class will be invoiced the full training fee.
• Same day cancellations or “no shows” are not allowed. Registration substitutions may be made up until 3 business days prior to the class. The Agency can make student substitutions at its own discretion. Daily substitutions during the class are not allowed.
• If your requested training is cancelled due to non-payment you will need to re-submit a new request though ServiceNow.

Cancellation Policy for Virtual Classroom Courses

• Cancellations received up to 5 business days prior to class will not be charged the training fee.
• Cancellations received 4 business days or less prior to class will be invoiced the full training fee.
• Same day cancellations or “no shows” are not allowed. Registration substitutions may be made up until 2 business days prior to the class. The Agency can make student substitutions at its own discretion. Daily substitutions during the class are not allowed.
• If your requested training is cancelled due to non-payment you will need to re-submit a new request though ServiceNow.