INQUIRY 19-03, EPP Enhancement/Residence Address Change Alert

Date Published: September 4, 2019
Effective: Pay Period 15, 2019

Summary

The Employee Personal Page (EPP) has been modified to add a message when an employee changes their residence address.

Affected Systems

Implementation

EPP

A message has been added to EPP to notify the employee their address change request will be in the National Finance Center's (NFC) system only. They will need to contact their carriers themselves to have the address changed in the carrier system. NFC does not currently transmit that information automatically. Once the change request is submitted, the following message will appear:

Your address change will update the National Finance Center Payroll/Personnel system. We are currently working with OPM to allow address changes to flow to the carrier electronically. Until, this occurs,if you have FEHB, contact the carrier to update your address. If you have BENEFEDS (FEDVIP, FSAFEDS, FLTCIP), contact BENEFEDS directly.

Resources

The procedure manual for this application, which is available online at the NFC Web site, is being updated to include the information in this bulletin. To view this procedure, select HR and Payroll Clients from the MyNFC drop-down menu on the NFC homepage. At the HR and Payroll Clients page, select the Publications tab and select the applicable category to access the procedure manual within the category.

Inquiries

For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at 1-855-NFC-4GOV (1-855-632-4468) or via the customer service portal.