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United States Department of Agriculture

Financial Shared Services

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Service Level Agreement Metric Reporting

FMS will report on the standard SLA metrics required by all certified Federal Shared Service Providers (FSSP). This reporting provides transparency as to the state of operations and performance for our financial system offering. Each FSSP will report on these as required.

In addition, FMS will work with each customer Agency to identify any additional metrics that need to be captured. These will be provided periodically throughout the year based on the interagency agreement.

Last Updated / Reviewed: December 18, 2018