Financial Shared Services

Customer Account Manager

FMS maintains a program management structure that provides a single point of contact, the Customer Account Manager, for each financial services customer. Your account manager provides Interagency Service Agreement oversight that includes administrative planning, program management, coordination and integration of program requirements, organizing, directing, controlling and approving actions that meet the negotiated service level agreements and improve customer support using a continuous process improvement approach. The account manager shall ensure customer requirements are met.