Financial Shared Services

Financial Management Services Help Desk

FMS has developed multiple Customer Support artifacts and procedures to assist in addressing customer issues and enhancing knowledge transfer. The Service Now Web-based tool is available for end users 24 X 7 to log issues. Corrective action support is only available during the core operating hours unless this is a high priority issue. Issues identified after core working hours are picked up and worked on the next business day. If a high priority issue occurs after core working hours, it will be escalated.