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United States Department of Agriculture

Financial Shared Services

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Financial Management Services Help Desk

FMS has developed multiple Customer Support artifacts and procedures to assist in addressing customer issues and enhancing knowledge transfer. The Service Now Web-based tool is available for end users 24 X 7 to log issues. Corrective action support is only available during the core operating hours unless this is a high priority issue. Issues identified after core working hours are picked up and worked on the next business day. If a high priority issue occurs after core working hours, it will be escalated.

Financial Assistance

Help Desk Information

Last Updated / Reviewed: February 12, 2020