Financial Management Services Help Desk
FMS has developed multiple Customer Support artifacts and procedures to assist in addressing customer issues and enhancing knowledge transfer. The Service Now Web-based tool is available for end users 24 X 7 to log issues. Corrective action support is only available during the core operating hours unless this is a high priority issue. Issues identified after core working hours are picked up and worked on the next business day. If a high priority issue occurs after core working hours, it will be escalated.
Help Desk Information
- Toll Free Number: 1-877-243-3072
- Email: FMSC.firstname.lastname@example.org
- Fax: 303-205-3478
- Hours of Operation: 7:30 AM to 4:00 PM Central Time, Monday through Friday (except for Federal holidays)